Effective Date: November 18, 2024
At Tusker Recovery, we are committed to providing high-quality services to our users. This Refund Policy outlines the conditions under which refunds may be issued for payments made on our platform.
1. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- The service requested was not delivered or initiated due to an error on our part.
- A duplicate payment was made due to a technical issue.
- The user cancels the service before any work has commenced.
2. Non-Refundable Situations
Refunds will not be provided in the following cases:
- If the service has been completed as agreed upon.
- Dissatisfaction with the resolution outcome, as this depends on third-party cooperation.
- If the user provides inaccurate or incomplete information that impacts the service process.
3. Requesting a Refund
To request a refund, please follow these steps:
- Submit your request within 7 days of the payment date.
- Include proof of payment (e.g., transaction ID, receipt) and a clear explanation of your refund request.
- Send your refund request to contact@tuskerrecovery.com.
4. Processing Refunds
- Once a refund request is received, our team will review it and respond within 5 business days.
- If approved, the refund will be processed to the original payment method within 7-10 business days.
5. Disputes and Chargebacks
We encourage users to contact us to resolve any payment-related issues before initiating chargebacks or disputes with their payment provider.
6. Changes to the Refund Policy
Tusker Recovery reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.
7. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
Tusker Recovery
Email: contact@tuskerrecovery.com
By using Tusker Recovery’s services, you agree to the terms outlined in this Refund Policy.